Refund policy

At Soleth, we want you to be satisfied with your purchase. You may request an eligible return within 30 days after delivery.

Return Eligibility

To qualify, the item must be unused, unworn, unwashed, unaltered, and in the same condition received, with its original packaging, tags, certificates, and accessories. You must also provide the receipt or proof of purchase. Standard handmade pieces are eligible when they meet these conditions.

Non-Returnable Items

The following are final sale and cannot be returned unless they arrive damaged, defective, or incorrect: personalized, engraved, custom, or uniquely made-to-order pieces; gift cards; clearance or explicitly marked final-sale items; and items that cannot be resold for hygiene reasons. Earrings are eligible only when any hygienic seal remains intact and the item has not been opened or worn. Solid 14K and 18K gold items follow the standard return policy unless they were personalized or made to order.

Cancellations

You may request cancellation within 24 hours of purchase if the order has not been processed, personalized, or shipped. Personalized or made-to-order pieces cannot be canceled once work has begun. Email support@solethstore.com with your order number. We cannot guarantee cancellation after processing begins.

Damaged, Defective, or Incorrect Items

Inspect your order upon delivery. Contact us within 48 hours at support@solethstore.com with your order number and clear photos of the item and packaging. If the claim is approved, Soleth will cover the reasonable return or replacement shipping cost.

How to Request a Return

Email support@solethstore.com before sending anything. Include your name, order number, item, reason for return, and photos when relevant. Unauthorized returns may be refused. After authorization, ship the item within 7 calendar days to:

Soleth
897 Union Station Pkwy, Apt 19204
Lewisville, TX 75057
United States

Use a trackable shipping service and keep your receipt. Customers pay return shipping unless the item was damaged, defective, incorrect, or otherwise required by law. Original shipping charges are non-refundable, except when required by law or when the error is ours.

Refunds and Store Credit

After inspection and approval, you may choose a refund to the original payment method or store credit. Approved refunds are issued within 5 business days. Your bank or card issuer may need an additional 5–10 business days to post the credit. Store credit is issued after the return is approved and can be used toward a new purchase.

Exchanges

Soleth does not offer direct product exchanges at this time. Request a return for the eligible item and place a new order after the return is approved. Availability is not guaranteed.

Contact

Email: support@solethstore.com
Phone: (305) 490-3785
Mailing address: Soleth, 897 Union Station Pkwy, Apt 19204, Lewisville, TX 75057, United States