Frequently Asked Questions

In-stock orders are usually processed within 1–3 business days after payment is confirmed. Handmade, personalized, or made-to-order pieces may require 3–7 business days, or the timeframe shown on the product page. Weekends and holidays are not business days.

You may request a cancellation within 12 hours of purchase if the order has not been processed, personalized, or shipped. Personalized and made-to-order pieces cannot be canceled once work has started.

Email support@solethstore.com immediately. We will try to update it before shipment, but changes cannot be guaranteed once processing has begun.

We currently ship within the United States.

Standard shipping is $6.95 for orders under $75. Standard shipping is free for orders of $75 or more after discounts and before taxes. Express options, when available, appear at checkout.

Standard transit is estimated at 3–7 business days after processing. Delivery dates are estimates and can be affected by weather, carrier delays, or high-volume periods.

We commonly use USPS Ground Advantage and may use USPS Priority Mail or UPS when appropriate.

When your order ships, you will receive a confirmation email with tracking when available. Tracking may take up to 48 hours to update.

Eligible items may be returned within 30 days of delivery. Items must be unused and in their original condition with the original packaging, tags, certificates, and accessories. Request authorization at support@solethstore.com before sending anything back.

The customer pays return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the error was Soleth’s or required by law.

Personalized, engraved, custom, made-to-order, final-sale, clearance, and gift-card purchases are final sale. Earrings cannot be returned if the hygiene seal was removed or the item was opened or worn. Solid gold 14K and 18K pieces follow the standard policy unless personalized or made to order.

We do not offer direct product exchanges. For an eligible item, request a return and place a new order after approval. Once a return is approved, you may choose a refund to the original payment method or store credit.

Contact support@solethstore.com within 48 hours of delivery. Include your order number and clear photos of the item and packaging. If approved, Soleth will cover reasonable return or replacement costs.

Soleth offers gold-plated jewelry, handmade pieces that may include gold-plated clasps, closures, or other components, and solid gold jewelry in 14K and 18K. The exact materials are listed on each product page.

Yes. Small differences in color, shape, or arrangement are a natural part of the handmade process and help make each piece special.

No. Only pieces specifically identified as waterproof on the product page are designed for everyday water contact. Even then, avoid frequent exposure to chlorine, salt water, perfume, creams, and chemicals.

Care depends on the material. Review the product description and our Jewelry Care guide. In general, store pieces separately, clean them with a soft cloth, and avoid chemicals and unnecessary moisture.